This Refund Policy explains the conditions governing payments, service fees, cancellations, refunds, and related financial transactions connected to Polytravis Services Limited services.
Polytravis Services Limited (“Polytravis”, “we”, “our”, or “us”) provides professional visa processing assistance, study abroad support, passport services guidance, travel documentation assistance, and related travel advisory services.
This Refund Policy applies to all payments made through our website, payment links, bank transfers, online platforms, office transactions, WhatsApp, Telegram, email communication, social media channels, and other official Polytravis payment channels.
By making payment for any Polytravis service, consultation, support request, travel documentation service, or application support, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Customers are encouraged to review this policy carefully before making payment.
Polytravis provides professional support, guidance, documentation assistance, advisory services, and application preparation services.
Polytravis does not issue visas, passports, admissions, residence permits, immigration approvals, or travel authorizations.
Because many services involve time, consultation, administrative work, third-party coordination, documentation review, and preparation support, payments may become non-refundable once processing has started.
Polytravis service fees are separate from embassy fees, visa fees, biometric fees, school fees, application center charges, courier fees, insurance fees, flight fees, hotel fees, government charges, and other third-party costs unless clearly stated otherwise.
Third-party fees paid to embassies, schools, visa centers, payment processors, airlines, hotels, insurance providers, courier services, or government agencies are generally non-refundable once paid.
Payments may become non-refundable in situations including but not limited to:
Visa refusals, admission refusals, immigration refusals, passport refusals, or other negative decisions by embassies, schools, immigration authorities, or government agencies do not automatically qualify a customer for a refund.
Polytravis does not control approval decisions made by embassies, educational institutions, immigration authorities, or third-party organizations.
Refund requests may be reviewed on a case-by-case basis depending on the nature of the service, the stage of processing, administrative work already completed, third-party payments already made, and other relevant factors.
Any approved refund may be subject to deductions for:
Customers who wish to cancel a service request must notify Polytravis through an official communication channel as soon as possible.
Cancellation requests submitted after processing has started may not qualify for full or partial refunds depending on the stage of work already completed.
Polytravis is not responsible for delays, refusals, appointment shortages, embassy closures, school delays, immigration decisions, policy changes, travel restrictions, technical issues, or third-party processing interruptions.
Such situations do not automatically create refund obligations for Polytravis.
Flight reservations, hotel reservations, insurance services, courier arrangements, travel documentation services, and related support services may be subject to the refund rules and cancellation policies of the respective third-party providers involved.
Customers may also be subject to airline, hotel, embassy, school, insurance, courier, or third-party provider terms and conditions.
Customers are encouraged to contact Polytravis directly before initiating payment disputes or chargebacks through banks or payment providers.
Fraudulent or abusive chargebacks after services have been provided may result in suspension of support services, refusal of future service, or legal recovery action where applicable.
Where a refund is approved, processing time may vary depending on the payment method, payment provider, banking procedures, administrative review, and other operational factors.
Refund timelines are not guaranteed and may take several business days or longer depending on the circumstances involved.
Where a refund is approved, processing time may vary depending on the payment method, payment provider, banking procedures, administrative review, and other operational factors.
Refund timelines are not guaranteed and may take several business days or longer depending on the circumstances involved.
Polytravis Services Limited is not responsible for approval decisions made by embassies, consulates, immigration authorities, educational institutions, airlines, hotels, insurance providers, visa centers, or government agencies.
Payment for Polytravis services represents payment for professional assistance, documentation support, consultation, advisory services, preparation work, and related service activities, not payment for guaranteed approval outcomes.
Polytravis may update or revise this Refund Policy periodically.
Updated versions may be published on this page with a revised effective date.
Continued use of our services after updates may constitute acceptance of the revised Refund Policy.
This Refund Policy shall be governed by the applicable laws of the Federal Republic of Nigeria.
Polytravis also aims to maintain professional standards relating to transparency, fair communication, and responsible service practices within the broader African business environment.
For refund-related inquiries or payment concerns, contact:
Polytravis Services Limited
Website: polytravis.com
General Email: info@polytravis.com
Visa Support Email: visa@polytravis.com
WhatsApp: +2347078892808
Telegram: +2347078892808
Location: Plot 242, Nicon Insurance Plaza, FCT, Abuja, Nigeria
Effective Date: May 2026
Website: polytravis.com
Company: Polytravis Services Limited
