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PRIVACY POLICY

We Respect Your Privacy

Privacy Policy

At Polytravis, we are fully committed to protecting your privacy and safeguarding your personal information. We recognize the importance of your trust and ensure that your data is securely managed across our website, services, and related platforms.

Table of Contents

Introduction

Polytravis Services Limited (“Polytravis”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a lawful, transparent, and secure manner.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you:

This Policy complies with the Nigeria Data Protection Act (NDPA) 2023, applicable ECOWAS data protection frameworks, and recognized global data protection best practices.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect only information that is necessary, relevant, and proportionate to deliver our services. The following are date we collect but not limited to this.

Personal Data

Personal data refers to any information that identifies or can identify you directly or indirectly.

We may collect:

Identity & Contact Information

  • Full name.
  • Date of birth.
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  • Residential address.
  • Office Address.
  • Email address.
  • Phone number.
  • Marital Status

Travel & Immigration Information

  • Passport number, issue/expiry date, issuing authority.
  • Visa application details.
  • Travel history.
  • Flight and hotel booking details.
  • Immigration documentation.
  • Academic documents for study-abroad processing

Financial Information

  • Payment details (processed securely via third-party payment providers).
  • Billing address.
  • Transaction history.
  • Account Information
  • Username and password.
  • Communication preferences.
  • Supporting Documentation
  • Employment letters.
  • Bank statements.
  • Admission letters.
  • Sponsorship documents.
  • Any documentation voluntarily submitted for visa or travel processing

Special Category Data

In limited cases, visa or immigration authorities may require sensitive information (e.g., biometric data, health declarations, criminal history disclosures).

 

We process such data strictly:

With your explicit consent, and/or Where required by law or embassy regulations

Non-Personal Data

We may automatically collect:

  • IP address.
  • Browser type.
  • Device information.
  • Website interaction data.
  • Cookies and usage analytics

This data helps us improve user experience and website performance.

How We Collect Your Information

We collect data:

  • Directly from you – via forms, consultations, bookings, applications.
  • Automatically – through cookies and tracking tools.
  • From third parties – airlines, embassies, schools, payment providers, travel partners.
  • From public sources – where legally permissible

Legal Basis for Processing

We process your personal data (NDPA & Global Compliance) based on:

  • Your consent.
  • Performance of a contract (to deliver requested services).
  • Legal obligations (immigration, tax, regulatory requirements).
  • Legitimate business interests (service improvement, fraud prevention)

How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • Visa processing assistance.
  • Passport application support.
  • Flight and hotel booking.
  • Study-abroad admission support.
  • Travel advisory and documentation

Communication

  • Booking confirmations.
  • Application updates.
  • Customer support.
  • Important service notifications

Payment Processing

  • Secure transaction processing.
  • Fraud prevention

Marketing (With Consent)

  • Promotional offers.
  • Travel updates.
  • Newsletters.
  • Surveys and feedback requests.
  • You may opt out at any time.

Legal & Regulatory Compliance

  • Immigration compliance
  • Anti-fraud measures.
  • Responding to lawful government requests

How We Share Your Information

We do not sell your personal data.

We may share your data only with:

  • Travel & Immigration Partners
  • Airlines, embassies, visa canters, hotels, educational institutions, and other relevant service providers.
  • Payment Processors
  • Secure third-party payment gateways.
  • Regulatory Authorities
  • Where required by law (immigration, customs, law enforcement).
  • Technology & IT Providers
  • Hosting services, CRM systems, and cloud storage providers under strict confidentiality agreements.
  • Business Transfers

In the event of a merger, acquisition, or restructuring.

All third parties are contractually obligated to protect your information.

International Data Transfers

As a travel and visa support agency, your data may be transferred internationally to:

  • Embassies.
  • Immigration authorities.
  • Eeducational institutions.
  • Airlines and global travel systems

We ensure appropriate safeguards such as:

  • Data processing agreements.
  • Standard contractual clauses.
  • Compliance with applicable international data protection standards.

Cookies & Tracking Technologies

We use:

  • Essential cookies (website functionality).
  • Performance cookies (analytics).
  • Marketing cookies (where consented)

You can manage cookie preferences via your browser settings.

Data Security

We implement appropriate technical and organizational measures, including:

  • SSL encryption.
  • Secure cloud storage.
  • Access control restrictions.
  • Staff confidentiality agreements.
  • Regular system monitoring

While we take reasonable precautions, no system is completely immune from risk.

Data Retention

We retain personal data only for as long as necessary to:

  • Complete visa/travel services.
  • Comply with tax and regulatory requirements.
  • Resolve disputes.
  • Prevent fraud

When no longer required, data is securely deleted or anonymized.

Your Rights

Under the Nigeria Data Protection Act (NDPA 2023) and applicable global standards, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request deletion (where legally permissible).
  • Restrict processing.
  • Withdraw consent.
  • Object to marketing communications.
  • Request data portability

To exercise your rights, Contact Us:

security@polytravis.com

We may verify your identity before processing requests.

Children’s Data

Our services are not directed to children under 16.

We do not knowingly collect data from minors without parental or legal guardian consent.

Third-Party Links

Our website may contain links to third-party websites (airlines, embassies, schools, payment gateways).

We are not responsible for their privacy practices. Please review their policies separately.

Changes to This Policy

We may update this Privacy Policy to reflect:

  • Legal changes.
  • Service updates.
  • Regulatory requirements

Updates will be posted with a revised “Last Updated” date.

Contact Information

If you have questions, complaints, or data protection requests, contact:

contact Polytravis

Email: info@polytravis.com

Privacy Contact: security@polytravis.com

Website: polytravis.com

Polytravis values your trust. We are committed to maintaining the highest standards of data protection, transparency, and confidentiality in line with Nigerian, ECOWAS, African, and global best practices.